HELLO, OPERATOR
တစ်နေ့ကမိတ်ဆွေတစ်ယောက်နဲ့တွေ့လို့စကားပြောကြ
ရာမှာcall centerအကြောင်းပြောကြရင်းကိုယ့်အဖြစ်ကို
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sony web site မှာregisterလုပ်ပြီးသူ့web site
ကchatမှာoperatorနဲ့chatပြီးမသိတာတွေမေးမိတယ်၊
ကြာလာတော့သူကစိတ်မရှည်တော့လို့လာမသ
ိRemote Destop connectionလုပ်ခွင့်တောင်းတယ်၊
sonywebsiteကsoftwareကိုဒေါင်ခိုင်းပြီး
ကိုယ့်ကွန်ပြူတာပေါ်မှာသူ့ဟာသူအဝေးထိန်း
စံနစ်နဲ့လုပ်ပေးသွားတာမှတ်မိနေမိတယ်။
အောက်ကဟာသလေးကမိတ်ဆွေ
တစ်ယောက်ပို့လိုက်တာဖတ်ပြီးပြုံးမိတယ်။
တစ်ခါတစ်လေမေးတဲ့သူဘက်က
လဲknowledgeရှိဖို့လိုသဗျနော်။
HELLO, OPERATOR
Customer: ‘I’ve been calling 0700-1000 for two days and can’t get
Through; can you help?’
Operator: ‘Where did you get that number, sir?’
Customer: ‘It’s on the door of your business.’
Operator: ‘Sir, those are the hours that we are open.’
****
Samsung Electronics*
Caller: ‘Can you give me the telephone number for Jack?’
Operator: ‘I’m sorry, sir, I don’t understand who you
are talking About.’
Caller: ‘On page 1, section 5, of the user guide
it clearly state That I need to unplug
the fax machine from the AC wall Socket and
telephone Jack before cleaning. Now, can you
Give me the number for Jack?’
Operator: ‘I think it means the telephone plug on the wall.’
****
Caller (enquiring about legal requirements
while traveling in Europe)
‘If I register my car in France, and
then take it to England,
do I have to change the steering wheel
to the other side of the car?’
****
Tech Support: ‘I need you to right-click on the Open Desktop.’
Customer: ‘OK.’
Tech Support: ‘Did you get a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK. Right-Click again. Do you see a pop-up menu?’
Customer: ‘No.’
Tech Support: ‘OK, sir. Can you tell me what you have done up until
This point?’
Customer: ‘Sure. You told me to write ‘click’ and I wrote
‘Click’.
****
Tech Support: ‘OK. At the bottom left hand side of your screen,
Can You see the ‘OK’ button displayed?
Customer: ‘Wow! How can you see my screen from there?’
****
Caller: ‘I deleted a file from my PC last week and
I just realized that I need it.
So, if I turn my system clock back
two weeks will I get my
File back again?
****
This has to be one of the funniest things in a long time.
I think this guy Should have been promoted, not fired.
This** **is a true story from the Word Perfect Helpline,
which was transcribed from a recording monitoring
the customer care department…………..
Needless to** **say the Help Desk employee** **was fired;
however, He/she is currently suing the WordPerfect
organization for ‘Termination without Cause.’
Actual dialogue of a former Word Perfect Customer
Support employee.
(Now I know why they record these conversations!):
Operator: ‘Ridge Hall, computer assistance; May I help you?’
Caller: ‘Yes, well, I’m having trouble with Word Perfect.’
Operator: ‘What sort of trouble?’
Caller: ‘Well, I was just typing along and all of
a sudden The words went away.’
Operator: ‘Went away?’
Caller: ‘They disappeared’
Operator: ‘Hmm. So what does your screen look
like now?’
Caller: ‘Nothing.’
Operator: ‘Nothing??’
Caller: ‘It’s blank; it won’t accept anything
when I type.’
Operator: ‘Are you still in WordPerfect, or did you get out?’
Caller: ‘How do I tell?’
Operator: ‘Can you see the ‘C: prompt’ on the screen?’
Caller: ‘What’s a sea-prompt?’
Operator: ‘Never mind, can you move your cursor
around the screen?’
Caller: ‘There isn’t any cursor; I told you,
it won’t accept Anything I type….’
Operator: ‘Does your monitor have a power indicator?’
Caller: ‘What’s a monitor?’
Operator: ‘It’s the thing with the screen on it
that looks like a TV.
Does it have a little light that tells you
when it’s on?’
Caller: ‘I don’t know.’
Operator: ‘Well, then look on the back of
the monitor and find
Where the power cord goes into it.
Can you see that??’
Caller: ‘Yes, I think so.’
Operator: ‘Great. Follow the cord to the plug,
and tell me if it’s
Plugged into the wall…
Caller: ‘Yes, it is.’
Operator: ‘When you were behind the monitor,
did you notice that
There were two cables plugged
into the back of it,
Not just one? ‘
Caller: ‘No.’
Operator: ‘Well, there are. I need you to look
back there again And find the other cable.’
Caller: ‘Okay, here it is.’
Operator: ‘Follow it for me, and tell me if it’s plugged securely
Into the back of your computer….’
Caller: ‘I can’t reach.’
Operator: ‘OK. Well, can you *see* if it is?’
Caller: ‘No… .’
Operator: ‘Even if you maybe put your knee
on something and lean Way over?’
Caller: ‘Well, it’s not because I don’t have
the right angle — it’s because it’s dark.’
Operator: ‘Dark?’
Caller: ‘Yes – the office light is off, and the
only light I Have is coming in
from the window.’
Operator: ‘Well, turn on the office light then.’
Caller: ‘I can’t.’
Operator: ‘No? Why not?’
Caller: ‘Because there’s a power failure.’
Operator: ‘A power …. A *power failure*?
Aha. Okay, we’ve got it
Do you still have the boxes and manuals and
Packing stuff that your computer came in?’
Caller: ‘Well, yes, I keep them in the closet….’
Operator: ‘Good. Go get them, and unplug
your system and pack it
Up just like it was when you got it.
Then take it back to
The store you bought it from.’
Caller: ‘Really? Is it that bad?’
Operator: ‘Yes, I’m afraid it is.’
Caller: ‘Well, all right then, I suppose.
What do I tell them?’
Operator: ‘Tell them you’re too damned stupid
to own a computer!’
Forwarded email အားမှီငြမ်းပါသည်။
One comment
TITAN
February 29, 2012 at 5:34 pm
သများတို့က အင်္ဂလိပ်စာဆိုရင် ခနော်နီခနော်နဲ့ရယ်
ဘာတွေမှန်းကိုမတိဝူး မူးနောက်နေတာဘဲ